Review: ANA Suite Lounge at Tokyo Narita Airport

With COVID-19 and the related entry restrictions having brought the number of international flights departing out of Tokyo Narita airport to a minimum, most of the airport’s lounges are shut down for the time being. The only Star Alliance lounge open at the airport is the ANA Suite Lounge in Satellite 5 normally reserved for first class passengers and ANA’s top tier status holders.

I had a chance to visit the lounge for a couple of hours before boarding my flight from to Zurich back in September 2020. Continue reading to see what the lounge and its limited level of service are like.

ANA Suite Lounge Entrance
Entrance.

Location, Opening Hours & Access

There are two ANA Suite Lounges at Tokyo Narita airport – one in Satellite 4 and another in Satellite 5. Due to COVID-19, though, only the latter is open at this point.

The Satellite 5 lounge is located one floor above the main departures level and can be accessed using escalators and elevators near gates 53 and 54. Its opening hours remain unchanged from pre-COVID-19 times meaning the lounge is open everyday from 5AM until the departure of the last ANA flight.

ANA Suite Lounge Entrance
Escalators leading to the lounge.

As mentioned in the introduction, the ANA Suite Lounge can normally be only accessed by Star Alliance first class passengers and ANA Mileage Club Diamond members. Being the only open Star Alliance lounge in the terminal, though, right now, Star Alliance business class passengers, Star Alliance Gold status holders, and ANA premium economy passengers are welcome in the lounge as well.

Unfortunately, as you will see later, that doesn’t mean that business class passengers are able to enjoy first class service.

Lounge Tour

The lounge shared reception with the ANA Lounge that normally serves business class passengers. Instead of turning left, though, I turned right this time to enter the ANA Suite Lounge.

Right after the entrance, there was a hallway with dark walls and some stools along one of its sides that led to the actual lounge.

ANA Suite Lounge Hallway
The hallway leading from the reception to the lounge.

The hallway led into the lounge’s (at this time poorly stocked) food and drinks area, but more about that later.

ANA Suite Lounge Food and Drinks
Self-service food and drinks area.

Across from that, one of the main seating areas could be found. It consisted of a few sections with sofa chairs and coffee tables. While they offered limited privacy, considering how empty the lounge was at the time of my visit, that was not an issue.

Next to the seating area, there was also a counter that I assume was designed for taking calls. Since it was open, very little noise would be blocked, though.

ANA Suite Lounge Seating
Seating area near the entrance.
ANA Suite Lounge Seating
Most of the seating in the lounge was made up of sofa chairs.
ANA Suite Lounge Counter
Phone counter.

Just past the food and drinks area, along the inner wall of the lounge, there was a counter with eight seats as well as the noodle bar. The latter, which I’ll talk about in more detail in the next section of this review, is a signature feature of ANA’s lounges.

ANA Suite Lounge Counter
Counter.
ANA Suite Lounge Noodle Bar
Noodle bar.

Going even further, there was another large seating area. Just like the one near the entrance, it consisted of sofa chairs separated by coffee tables. This time, though, the tables were a bit larger providing a bit more personal space.

ANA Suite Lounge Seating
Seating in the back of the lounge.
ANA Suite Lounge
More seating.

Besides the seating in the middle of the lounge, there was also plenty of seating along the windows for those that wanted to enjoy apron and runway views. That consisted of sofa chairs arranged in groups of four, a counter, as well as a row of relaxation chairs with coffee tables.

I spent my time in the lounge in one of the seats at the counter next to the window, watching planes while getting some work done.

ANA Suite Lounge Relaxation Chairs
Relaxation chairs along the windows.
ANA Suite Lounge Seating Along Windows
Groups of sofa chairs along the windows.
ANA Suite Lounge Counter
Counter along the windows.

Talking about work, the lounge also had a work area with cubicles and a printer. However, it was closed.

On the other hand, an area with semi-private lounging chairs and massage chairs was open.

ANA Suite Lounge Business Center
The business center was closed.
ANA Suite Lounge Semi-Private Seating
Semi-private seating.
ANA Suite Lounge Massage Chair
Massage chair.

While showers are available in the lounge, I didn’t have a chance to check them out.

One last thing worth mentioning is that the lounge also had phone booth typical for Japanese lounges. What was interesting about this one, though, was that there was an actual public phone installed in it.

ANA Suite Lounge Phone Booth
Phone booth.

Food and Drinks

As mentioned earlier, there was a noodle bar in the lounge. There, one could order a selection of soba, udon, and ramen noodles, as well as curry rice. While according to other reviews, in the late afternoon (I visited in early morning), sushi is available in the lounge as well, I believe that part of the service is suspended at this point.

ANA Suite Lounge Noodle Bar Menu
Noodle bar menu.

Other than the noodle bar, there was a selection of lighter items including rice balls, croissants, sandwiches, cheese, salads, yogurts, and packaged snacks.

ANA Suite Lounge Light Meal
Snacks, rice balls, etc.
ANA Suite Lounge Cheese
Cheese and salads.
ANA Suite Lounge Yogurts
Yogurts.
ANA Suite Lounge Sandwiches
Sandwiches and appetizers.

Finally, there was a freezer with Haagen-Dazs ice cream.

ANA Suite Lounge Ice Cream
Haagen-Dazs ice cream.

As for soft drinks, there was a Lavazza coffee machine, a selection of teas, and a soda/juice dispenser. Besides that, there were also pitchers with vegetable juice, tomato juice, and ice tea. Additionally, there was a water dispenser.

ANA Suite Lounge Soft Drinks
Tea, coffee, and cold soft drinks.
ANA Suite Lounge Sake
Juices and sake.

Alcoholic drinks included beer (served from Japan’s well-known automatic dispensers), as well as a selection of wine, sake, and liquor.

ANA Suite Lounge Beer
Beer and water.
ANA Suite Lounge Alcohol
Wine and liquor.

ANA Suite Lounge Tokyo Narita During COVID-19 Summary

All in all, the lounge was nothing to write home about. With the trimmed-down service, it was roughly equivalent to what the ANA Lounge would be like at regular times.

That said, while I haven’t visited the lounge pre-COVID-19, I can imagine that it would be an average first class lounge at best. There is certainly plenty of comfortable seating, there is nothing in the lounge that makes it stand out.

…other than the payphone!

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